Privacy Policy

Last Updated: February 2026

At Restore Recovery and Wellness, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal and health information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

1. Information We Collect

To provide you with a safe and effective recovery experience, we may collect:

Contact Details: Name, email address, phone number, and physical address.
Health Information: Information regarding your physical health, injuries, or medical conditions (collected via our safety waiver) to ensure our services (such as Infrared Saunas or EMS) are safe for you.
Payment Data: Transaction details via our secure third-party payment processors.
Usage Data: Information about how you use our website and booking platform.

2. How We Collect Information

We collect information directly from you when you:

Book a session through our website or app.
Complete a digital waiver or health intake form.
Sign up for our newsletter or marketing communications.
Contact us via email or social media.

3. Purpose of Collection

We use your information to:

Manage your bookings and provide our recovery services.
Ensure your safety by screening for contraindications to heat or cold therapy.
Process payments and issue receipts.
Send you appointment reminders and occasional marketing updates (which you can opt-out of at any time).

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorized access. Your health data is stored securely and is only accessible by staff members required to facilitate your treatment. We utilize industry-standard encryption for all digital storage.

5. Disclosure to Third Parties

We do not sell or rent your personal information. We may share your data with trusted service providers who assist us in operating our business (e.g., booking software like Momence or Acuity, and payment gateways like Stripe), provided they also adhere to strict privacy standards.

6. Your Rights

Under the Privacy Act, you have the right to:

Access the personal information we hold about you.
Request a correction to your information if it is inaccurate.
Request that your data be deleted from our marketing lists.

7. Contact Us

If you have any questions about this Privacy Policy or wish to lodge a complaint regarding your privacy, please contact us at:

Restore Recovery and Wellness Tamworth Email:restoretamworth@gmail.com Address: 230 Peel Street, Tamworth, NSW, 2340